Legal

Letwork Privacy Policy

Last Updated: April 2nd, 2026

Thank you for using Letwork.

Letwork, Inc. (“Letwork,” “Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting it. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website (https://www.letworkco.com) and services (collectively, the “Letwork Platform”).

Letwork was created to make student housing simpler, safer, and more connected. We believe trust is the foundation of our community, and protecting your data is a key part of that trust.

1. Definitions

Undefined terms in this Privacy Policy have the same meaning as in our Terms of Service.

2. Information We Collect

2.1 Information Required to Use Letwork

We collect personal information necessary to provide our services, including:

• Account Information: Name, email, phone number, address, profile photo
• Verification Information: Student email, student ID, and selfie for identity verification
• Payment Information: Bank or payment account details (processed securely via third parties such as Stripe)

If you are not a registered user, we may receive limited payment-related information if provided by another user.

2.2 Information You Choose to Provide

You may choose to provide additional information, including:

• Profile details (gender, language, university, bio)
• Information about roommates or co-tenants (with their consent)
• Contacts (if you import your address book)
• Responses to surveys, support requests, or promotions
• Housing preferences or accessibility needs

2.3 Information Collected Automatically

When you use Letwork, we may automatically collect:

• Location Data: Approximate or precise location (based on device settings)
• Usage Data: Listings viewed, searches, messages, and transactions
• Device & Log Data: IP address, browser, device type, operating system
• Transaction Data: Payment amounts, dates, and billing details

We may also use third-party service providers for analytics and payment processing.

3. How We Use Your Information

3.1 To Provide and Improve the Platform

We use your information to:

• Operate and maintain Letwork
• Enable communication between users
• Process transactions
• Provide customer support
• Improve features and user experience
• Personalize content and recommendations

We use information to:

• Detect and prevent fraud, abuse, and unsafe behavior
• Verify user identities and student status
• Conduct security investigations and risk assessments
• Enforce our Terms of Service
• Comply with legal obligations

Automated systems may flag suspicious activity. Accounts may be restricted if necessary. You may contact us to appeal such decisions.

3.3 Marketing and Communications

We may use your information to:

• Send updates, product announcements, and offers
• Personalize communications
• Invite you to events or programs

We will only send marketing communications with your consent, and you may opt out at any time.

We do not sell your personal data.

3.4 Communications Monitoring

We may review or analyze communications on the platform to:

• Detect fraud or unsafe behavior
• Improve product functionality
• Provide customer support

This may involve automated scanning and limited manual review when necessary. We do not use your communications for third-party advertising.

4. Sharing & Disclosure

4.1 Between Users

We share information between users to facilitate subleasing:

• When a request is made: basic profile details are shared
• When a booking is confirmed: contact and lease details may be shared
• When messaging: your name, photo, and messages are visible

4.2 Public Information

Information you choose to make public may appear on your profile, listings, or reviews and may be indexed by search engines.

4.3 Service Providers

We share information with trusted partners such as:

• Stripe (payment processing)
• Analytics providers
• Identity verification services

These providers are contractually required to protect your data.

4.4 Legal Compliance

We may disclose information if required to:

• Comply with legal obligations
• Respond to legal requests
• Prevent fraud or harm
• Protect users and Letwork

4.5 Housing Partners

We may share limited information with universities or housing providers to support verification and compliance.

4.6 Business Transfers

If Letwork is involved in a merger or acquisition, your information may be transferred as part of that process.

5. Additional Information

5.1 Payments

We use Stripe for payment processing. Letwork does not store full payment details. Stripe’s privacy policy applies to payment data.

5.2 Data Retention

We retain personal information only as long as necessary to:

• Provide our services
• Comply with legal obligations
• Resolve disputes and enforce agreements

Backup data may persist temporarily before deletion.

5.3 Cookies & Tracking

We use cookies and similar technologies to:

• Improve user experience
• Analyze platform usage
• Support platform functionality

You can manage cookie preferences through your browser settings.

5.4 International Users

If you access Letwork outside the United States, your information may be transferred to and processed in the United States.

5.5 Age Requirements

Letwork is intended for users who are at least 18 years old. We do not knowingly collect information from individuals under 18.

6. Your Rights

You may have the right to:

• Access your personal data
• Update or correct your information
• Request deletion of your data
• Request a copy of your data in a portable format

To exercise these rights, contact us at info@letworkco.com.

7. Changes to This Policy

We may update this Privacy Policy from time to time. If changes are material, we will notify you via the platform or email.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

info@letworkco.com

By using Letwork, you acknowledge that you have read and understood this Privacy Policy.